Discover how our groundbreaking collaboration with Apple and Salesforce is redefining field service with innovative technologies like Unlimited Reality™.
With Dreamforce 2024 kicking off, the excitement is palpable as we anticipate game-changing announcements in San Francisco this week. Among these eagerly awaited announcements is our new collaboration with Apple and Salesforce, poised to transform the field service landscape.
The future of field service
Imagine a world where field service agents can access repair manuals and expert guidance directly through a virtual reality headset. Our new solution does just that. It provides live access to essential documents, enabling faster repair times. It also facilitates effective communication with office-based teams to troubleshoot and resolve issues in real-time. Currently, such tasks often require multiple personnel on-site, with no real-time updates to repair documentation and limited access to office-based guidance.
“Spatial computing delivers innovative ways to revolutionize how work is done, and using Apple Vision Pro to reimagine field service is an incredible opportunity. From preparing technicians to install equipment remotely, to guiding service calls from a central command center, Vision Pro has the ability to improve quality and safety, reduce costs, and increase employee satisfaction thanks to what Deloitte and Salesforce are delivering.”
Susan Prescott
Vice president of Enterprise Marketing, Apple
The power of collaboration
To address these challenges in field service operations, we collaborated with Apple and Salesforce. Using a suite of advanced tools including Apple Vision Pro, Salesforce Field Service Cloud, and Salesforce’s new SDK for visionOS, we created a solution that showcases a hands-on, real-world application of these technologies.
“With the new Salesforce SDK for visionOS and Salesforce Field Service Cloud, we are setting a new standard for field service operations using Apple Vision Pro. This innovative approach can not only enhance the efficiency and accuracy of services but reduce the need for physical presence and travel. Our commitment to leveraging advanced technologies like the revolutionary Apple Vision Pro underscores our dedication to helping businesses optimize their operations and adapt to the evolving needs of their customers. We are proud to be at the forefront of this technological revolution.”
Tim McDougal
Managing director, US Service Excellence leader, Deloitte Digital, Deloitte Consulting, LLP
Transformative impact
Our new solution demonstrates how spatial computing can change field service operations. Remote experts can now guide on-site technicians through complex repairs using 3D instructions and custom tutorials. This reduces the need for physical presence and travel, driving efficiency, accuracy, and cost savings. Spatial computing is set to evolve the field service industry by making it easier to solve complex problems and enhance collaboration without geographical constraints.
Unlimited Reality is the next step in this evolution. By merging advancements in AI, blockchain, 5G, and IoT (Internet of Things) with 3D spatial computing, we are unlocking new possibilities that were once unimaginable. This powerful combination is not just changing how we work and interact; it’s creating a whole new paradigm of innovation and opportunity.
"Spatial computing unlocks vast potential for field operations, ensuring precision, safety, and sustainability. Through our collaboration with Deloitte and Apple, we are pioneering an immersive future for field service, where AI agents enhance and scale operations."
Taksina Eammano
Executive vice president and general manager, Field Service, Salesforce
Embracing Unlimited Reality
Our collaboration with Apple and Salesforce highlights the power of Unlimited Reality. Through cutting-edge technologies, we are exploring new growth opportunities and helping organizations reimagine their operations. This collaboration showcases our commitment to combining and applying new technologies in innovative ways to solve our clients’ unique business problems.
As we look forward to Dreamforce 2024, the excitement around our collaboration with Apple and Salesforce continues to build. Stay tuned for more updates, and join us in embracing the future of field service.
